Refund & Returns Policy

Refunds and Returns Policy for JoanneMizzi.com (Joanne Mizzi Art)

Last Updated: 26th July 2023

  1. Overview

Thank you for shopping at Joanne Mizzi Art. We want you to be completely satisfied with your purchase, and we understand that sometimes returns may be necessary. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning and refunding our physical products. Please take a moment to review this policy to understand your rights and responsibilities.

  1. Return Eligibility

We accept returns on physical products within 30 days from the date of delivery. To be eligible for a return, the product must meet the following criteria:

  • The product must be unused, in its original packaging, and in the same condition as when it was delivered.
  • Returns must include all original accessories, tags, and documentation that accompanied the product.
  1. Initiating a Return

To initiate a return, please follow these steps:

a. Contact Customer Support: Before returning the product, please email us at mizzijoanne@gmail.com or call our customer support at 00356 79760725 to inform us of your intention to return the product. Our team will guide you through the process and provide you with a Return Authorization Number (RAN).

b. Secure Packaging: Properly package the product to prevent any damage during return shipping. We recommend using the original packaging, if available.

c. Include RAN: Include the provided Return Authorization Number (RAN) along with your returned product.

  1. Return Shipping and Costs

The cost of return shipping is the responsibility of the customer unless the return is due to our error, a defective product, or the product arriving damaged. If the product is damaged during shipping, please contact us immediately to discuss the appropriate course of action.

  1. Refund Process

Once we receive the returned product and verify its condition, we will process the refund within [insert number of days] days. The refund will be issued using the original payment method used for the purchase. Please note that any shipping and handling charges from the original purchase are non-refundable.

  1. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products.
  • Products that have been used, altered, or damaged by the customer.
  • Products not purchased directly from JoanneMizzi.com.
  1. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns regarding your purchase, returns, or refunds. Please contact us at:

Joanne Mizzi Art

Email: mizzijoanne@gmail.com

Phone: 00356 79760725

  1. Changes to the Policy

We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the latest revision will be indicated at the beginning of the policy.

By shopping with Joanne Mizzi Art and using our website, you agree to comply with this Refunds and Returns Policy. We value your satisfaction and strive to provide an excellent shopping experience. If you have any questions or require assistance, please do not hesitate to contact us. Thank you for supporting our business, and we hope you enjoy your purchase from joannemizzi.com!